Energy Matters

Running since January 2023, Energy Matters provides free impartial energy information and support to residents in Cherwell and with additional funding expected mid February we are expanding into West Northants. 


Energy Matters is for any household requiring energy support and is a fully remote service conducting appointments over the telephone or video call. 


Eligibility and geographical criteria apply to deliverables and are allocated by the Energy Matters team subject to availability, on a first come first served basis. 


We  also attend events and conduct energy talks / workshops in community venues face to face or virtually.  Please contact the team if you would like us to attend your event. 

We provide support and information covering: 

Switching providers / tariffs 

Billing queries / prepayment meter queries / complaints 

Energy ombudsman complaint escalation 

Energy hardship fund applications 

Energy debt support 

Income maximisation 

Provide fuel vouchers 

Insulation / retrofit schemes 

Boiler replacement schemes 

Energy saving tips 

Boiler efficiency / replacement manuals 

Referral to Better Housing Better Health

Provide Carbon Monoxide alarms 

Provide electric blankets 

Smart meter queries 

Warm Home Discount 

Priority services register 

Household support schemes 

Referral for food vouchers 

Provide supermarket vouchers 

Provide heat the person / home packs 

For self referral complete our referral form 

Email energy.matters@cawnac.org.uk 

Tel:     0330 094 7137 

Follow us on facebook 

We are a registered charity and rely on funding to enable us to continue our services in the community.

We are grateful to the following organisations for their generous support